All orders take 1-3 days to process. Weekend and holiday orders may take 2-4 days to process. A tracking number will be available for you after your order has been completed. Shipping is flat rate, which means it will take 2-7 business days to receive your product in the mail. Processing time is not included in delivery time so please plan accordingly. Although we make every effort to get your hair to you as quickly as possible, please don’t order your hair 3 days before you need it! It’s always ideal to give yourself at least a 3 week cushion before you actually need the hair to avoid any unforeseen circumstances that may result in a delayed delivery.
WHY SHOULD I BUY MY HAIR FROM TOP NOTCH HAIR?
100% natural human hair products
Our products are silky and long lasting
Family and minority owned and operated
WHAT IS THE IMPORTANCE OF INVESTING IN REMY PREMIUM VIRGIN HAIR ONLY?
Hair extensions of the highest quality are typically very expensive. Remy hair is not processed with chemicals for added softness or shine. They have unit directional cuticles, helping in weaving and proper management of the extensions. Remy hairs are untouched by chemicals and consequently have a longer life. Remy hair is perfect if you are planning to invest in natural looking hair that lasts a long time.
HOW MUCH HAIR DO I NEED?
For a full install, the average person needs between 2 to 3 bundles (300g).
HOW LONG WILL MY HAIR LAST?
Because your extensions are human hair, they respond to how you take care of them. Depending on the quality of care given to the extensions, they may last between 6 to 12 months.
DO I NEED TO TIE MY HAIR AT NIGHT?
Wearing a secure satin scarf or bonnet will prevent your hair from snagging, drying out, or breaking during your sleep.
CAN I COLOR CUT/CURL/STRAIGHTEN/WASH/BLOW DRY MY EXTENSIONS?
Definitely! Your hair extensions is human hair so feel free to treat them as your own. Darken them, lighten them, lay them to the side, but remember….you take full responsibility for any problems that may result from you chemically processing your hair.
WHY ARE MY EXTENSIONS GETTING TANGLED?
Your hair extensions can become tangled due to dryness, oil and dirt build up, salt water,chlorine, or not combing with a wide tooth comb. Be sure to wash your hair on a consistent basis.
WHY IS MY HAIR DRY?
If your hair begins to lack luster, it could be due to the fact that you are not properly maintaining your extensions. Hair extensions made from real human hair are real, but they no longer have the regular supply of nutrition and moisture like your own natural hair. They no longer have hair roots providing sebum with natural oils to keep the moisture locked in. Without sufficient moisture, the extensions will become hard, brittle, frizzy, dry and/or matted.
You must apply frizz control to keep them frizz free and easy to manage. Do not pull your hair if it becomes tangled. Apply a leave in conditioner, untangle the locks gently with your fingers, and then use a wide tooth comb. You should use alcohol free shampoo and styling products to prevent your hair from getting dry.
WHAT IS YOUR RETURN POLICY?
NO RETURNS, NO EXCEPTIONS, ALL SALES ARE FINAL. We exercise a very strict quality control process to ensure that our customers receive only the highest quality virgin hair. Please double check your order before placing it to ensure the correct items are in your cart. If for some reason, we’ve made a mistake on our end, we will re-ship the correct product at no cost to you. All of our products are doubled checked for quality assurance.